These terms of service were last updated on 15th April 2019

The whole document shall form the terms of service for using our website, purchasing any products from this website and/or accessing our customer account pages. Please read these terms of service fully and carefully before using (the site) and the services, features and content, applications or products offered by Salt Media Ltd.



These terms of service govern you – a customer (past, current or potential) and/or a viewer of the website (“you”, “your”) relationship with Salt Media Ltd (trading as Independent Coffee Box, a company registered in England, whose registered office for correspondence is 5 Cross Street, Barnstaple, Devon, EX31 1BA, company number: 04802044 (“Independent Coffee Box”, “Indy Coffee Box”,  “us”, “we”, “our”), your customer account pages (the functional areas of the website, pages at ; where you can add and edit information customised to you), all subscriptions you make for Independent Coffee Box products advertised for sale by us (the “products”) via the website, and all communications with you (“communications”) (including but not limited to emails from us to you, printed material that will accompany your orders, labelling etc on the products).
By confirming the opt-in terms of service and privacy policy at the account sign-up process you agree to accept these terms of service in full in return for which we will grant you access to our website.

If you disagree with these terms of service or any part of these terms of service, you must not opt-in to the terms of service and privacy policy during the sign-up process. You should exit our website immediately; any previous information you have inputted will be deleted and you will not be able to order any product from our website (
We reserve the right to change our terms of service. From time to time we will change the terms of service so please continue to check the terms of service when you use or access the site. The terms of service concerning your access and use of the website are the version that is displayed on the website at each date you access and/or use the website. If you do not wish to accept our terms of service, you must discontinue use of the website. Your continued use of the website, and your continued subscription after we make any changes establishes your acceptance of any changes. If you disagree with the changes, you must cancel your subscription. Details of how to cancel are described below.
Please refer to the FAQ section on the website for additional information.
This website and our communications are created for access in the UK. Any users that are in a jurisdiction where the site’s publication or availability is prohibited must not access the website. Those who do access the website do so on their own initiative.



By giving us your email address (by willingly creating your customer account with us, and/or purchasing products through us) you agree to receive electronic communication directly from us. This communication can be directly related to your purchase or direct marketing from us.
When using our website functions, including the function where you enter your details using the customer account pages or emailing us, you are communicating with us electronically. You agree to receive communications from us electronically. All information, notices, disclosures and agreements we communicate to you via email or via the website, are considered in writing.



To purchase any products, we require you to register with us using the method defined on our website. Registering with us will generate a customer account (“customer account”, “account”, a unique username with associated information) for you. This gives you access to the customer account pages and means you can purchase products from us.
You must be at least 18 years of age to register with us upon the date of registration. By registering with us and agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age. If you are under 18, you may not under any circumstances or for any reason, use the services. We may, in our sole discretion, refuse to offer the services to any person or entity and change our eligibility criteria at any time. The services are offered for your use, and not for the use or benefit of a third party.
You must ensure that the details you provide us, via the customer account pages or any other communication (including email) are correct and complete.
You must promptly inform us of any changes to the information that you supplied to us – you can do this by accessing the customer account pages. This includes your payment details. If we are not able to take payment from your card we are not able to process your order.
If you need the changes to take effect before your next order you must ensure the changes are made via the customer account pages more than 48 hours before the next subscription payment cut off date.
All personal and payment details are governed by our privacy policy.
All accounts are non-transferrable and you cannot, transfer, trade, assign or sell your account with Independent Coffee Box to any other party.
You must not allow any other person to use your account to access the website.
You can access details regarding your subscription and delivery plan with by logging into your customer account and clicking onto the relevant section of the website.
You agree not to impersonate any other person whilst using our website. You also agree not to conduct yourself in an offensive, unlawful, illegal, fraudulent, immoral or harmful manner whilst using our website.
You may not use our site for illegal purposes or in any way that may harm our name or reputation.



When you register for an account with us on our website you will be asked to choose a user ID and you will be emailed a temporary password, please reset this when you first login to your customer account. You are liable to create a secure password and keep this confidential.
You are liable for all purchases made on your Independent Coffee Box account.
You are liable for all actions and any changes to your account in the customer account pages of Independent Coffee Box (including but not limited to change of postal delivery address and delivery instructions).
You must notify us in writing immediately if you suspect or become aware of any disclosure of your password, unauthorised access to your account and/or use of your Independent Coffee Box customer account.
You must not use any other person’s account to access the website (unless you have that person’s express permission to do so).
We can only register one person per account, and for security purposes, you may be asked for confirmation of your details if you contact us to discuss your account.